Brackadams Packaging Supplies Limited was established in 2020 to provide
cardboard boxes and packaging materials to a variety of industries. We are
based in Sible Hedingham and employ 3 people.
Quality is important to our business because we value our customers. We strive
to provide our customers with products and services which meet and even
exceed their expectations.
We are committed to continuous improvement and have established a Quality
Management System which provides a framework for measuring and improving
our performance.
We have the following systems and procedures in place to support us in our aim
of total customer satisfaction and continuous improvement throughout our
business:
• regular gathering and monitoring of customer feedback
• a customer complaints procedure
• selection and performance monitoring of suppliers against set criteria
• training and development for our employees
• regular audit of our internal processes
• measurable quality objectives which reflect our business aims
• management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual
which is made available to all employees.
This policy is posted on the Company Notice Board and can also be found in the
staff handbook.
Although the Managing Director has ultimate responsibility for Quality, all
employees have a responsibility within their own areas of work to help ensure
that Quality is embedded within the whole of the company.
The policy review date is 2026.